Email or phone number:^*

Client type:^*

Date:^*

Sex: ^*

Age:^*

Region of residence:^*

Service Availed:^*

INSTRUCTIONS: Check mark (✔ ) your answer to the Citizen’s Charter (CC) questions. The Citizen’s Charter is an official document that reflects the services of a government agency/office including its requirements, fees, and processing times among others.

CC1

Which of the following best describes your awareness of a CC?^*

CC2

If aware of CC (answered 1-3 in CC1), would you say that the CC of this office was …?^*

CC3

If aware of CC (answered codes 1-3 in CC1), how much did the CC help you in your transaction?^*

INSTRUCTIONS:

For SQD 0-8, please put a check mark (✔ ) on the column that best corresponds to your answer.

SQD0. I am satisfied with the service that I availed.^*

SQD1. I spent a reasonable amount of time for my transaction.^*

SQD2. The office followed the transaction’s requirements and steps based on the information provided.^*

SQD3. The steps (including payment) I needed to do for my transaction were easy and simple.^*

SQD4. I easily found information about my transaction from the office’s website.^*

SQD5. I paid a reasonable amount of fees for my transaction. (If service was free, mark the ‘N/A’ column)^*

SQD6. I am confident my online transaction was secure.^*

SQD7. The office's online support was available, and (if asked questions) online support was quick to respond.^*

SQD8. I got what I needed from the government office, or (if denied) denial of request was sufficiently explained to me.^*

Suggestions on how we can further improve our services (optional):