| FEEDBACK AND COMPLAINTS MECHANISM | |
| How to send feedback | – Write your comment/ suggestions on “Suggestion box” of the Action Report which will be given to you after every maintenance work were done and checked by our field inspector/investigation.
– Accomplish our Feedback Form available in the office and put it in the suggestion box to be found at the waiting area of our office. – Talk to our Officer of the Day. – Or you can write/ or see in person the General Manager |
| How feedbacks are processed | – Sort out the accomplished feedback form if it is a compliment, complaint or a suggestion.
– If compliment, disseminate the information to the employees to boost their morale – If complaint, verify if it is a valid or not valid complaint. For Valid complaints, identify the required action to be done and forward to the concerned personnel for immediate action. – If suggestion, the management will evaluate if the district can do the suggested action. |
| How to file a complaint | – Report or write your complaint/s.
– Accomplish our Complaint Slip available in the office. – Talk to our Officer of the Day. |
| How complaints are processed | – Verify the name of concessionaire, and the nature of complaints.
– Prepare necessary forms for the complaint. – Receive the complaint request form and assign to responsible person. – Attend the requested service, or make recommendation on action to be taken. – Or you can write to the General Manager |
| Contact Information of
CCB, PCC ARTA |
– 09088816565, 1-6565*
– 8888 – 0284785091 |
If you are not satisfied with our service, your written/verbal complaints shall immediately be attended to by the Officer of the Day at the Customer Service Desk. You can also send feedback in case you are contented with the service we provide. Your complaints and feedbacks may also be sent thru our email address at pwd1987@yahoo.com.ph.
Thank you so much for helping us to improve and always be of service to you.
| Office | Address | Contact Information |
| Peñaranda Water District | Gomez St., Poblacion II, Peñaranda, Nueva Ecija | 044-940-4049;
044-940-0971 |
