Frontline Services | Penaranda Water District

Email or phone number:^*

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Client type:^*

Citizen

Business

Government (Employee or another agency)

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Date:^*

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Sex: ^*

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Age:^*

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Region of residence:^*

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Service Availed:^*

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INSTRUCTIONS: Check mark (✔ ) your answer to the Citizen’s Charter (CC) questions. The Citizen’s Charter is an official document that reflects the services of a government agency/office including its requirements, fees, and processing times among others.

CC1

Which of the following best describes your awareness of a CC?^*

1. I know what a CC is and I saw this office’s CC.

2. I know what a CC is but I did NOT see this office’s CC.

3. I learned of the CC only when I saw this office’s CC.

4. I do not know what a CC is and I did not see one in this office. (Answer ‘N/A’ on CC2 and CC3)

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CC2

If aware of CC (answered 1-3 in CC1), would you say that the CC of this office was …?^*

1. Easy to see

2. Somewhat easy to see

3. Difficult to see

4. Not visible at all

5. N/A

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CC3

If aware of CC (answered codes 1-3 in CC1), how much did the CC help you in your transaction?^*

1. Helped very much

2. Somewhat helped

3. Difficult to see

4. N/A

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INSTRUCTIONS:

For SQD 0-8, please put a check mark (✔ ) on the column that best corresponds to your answer.

SQD0. I am satisfied with the service that I availed.^*

Strongly Disagree

Disagree

Neither Agree nor Disagree

Agree

Strongly Agree

Not Applicable

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SQD1. I spent a reasonable amount of time for my transaction.^*

Strongly Disagree

Disagree

Neither Agree nor Disagree

Agree

Strongly Agree

Not Applicable

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SQD2. The office followed the transaction’s requirements and steps based on the information provided.^*

Strongly Disagree

Disagree

Neither Agree nor Disagree

Agree

Strongly Agree

Not Applicable

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SQD3. The steps (including payment) I needed to do for my transaction were easy and simple.^*

Strongly Disagree

Disagree

Neither Agree nor Disagree

Agree

Strongly Agree

Not Applicable

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SQD4. I easily found information about my transaction from the office’s website.^*

Strongly Disagree

Disagree

Neither Agree nor Disagree

Agree

Strongly Agree

Not Applicable

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SQD5. I paid a reasonable amount of fees for my transaction. (If service was free, mark the ‘N/A’ column)^*

Strongly Disagree

Disagree

Neither Agree nor Disagree

Agree

Strongly Agree

Not Applicable

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SQD6. I am confident my online transaction was secure.^*

Strongly Disagree

Disagree

Neither Agree nor Disagree

Agree

Strongly Agree

Not Applicable

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SQD7. The office's online support was available, and (if asked questions) online support was quick to respond.^*

Strongly Disagree

Disagree

Neither Agree nor Disagree

Agree

Strongly Agree

Not Applicable

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SQD8. I got what I needed from the government office, or (if denied) denial of request was sufficiently explained to me.^*

Strongly Disagree

Disagree

Neither Agree nor Disagree

Agree

Strongly Agree

Not Applicable

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Suggestions on how we can further improve our services (optional):

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Application and installation of new service connection
Office collection
Disconnection
Reconnection
Request for service