Client Satisfaction MeasurementThis Client Satisfaction Measurement (CSM) tracks the customer experience of government offices. Your feedback on your recently concluded transaction will help this office provide a better service. Personal information shared will be kept confidential and you always have the option to not answer this form.Email or phone number:*Clear selectionClient type:*CitizenBusinessGovernment (Employee or another agency)Clear selectionDate:*Clear selectionSex: *ChooseMaleFemaleClear selectionAge:*Clear selectionRegion of residence:*Clear selectionService Availed:*ChooseApplication and Installation of Service Connection (Walk-in)Online Application and Installation of Service ConnectionOffice CollectionOnline CollectionReconnectionDisconnectionRequest for Relocation (Complaints, etc.)Request for Repair of ServicesRequest for Senior Citizen's DiscountPayrollLeave ApplicationDocument RequestTravel AuthorityClear selectionINSTRUCTIONS: Check mark (✔ ) your answer to the Citizen’s Charter (CC) questions. The Citizen’s Charter is an official document that reflects the services of a government agency/office including its requirements, fees, and processing times among others.CC1Which of the following best describes your awareness of a CC?*1. I know what a CC is and I saw this office’s CC.2. I know what a CC is but I did NOT see this office’s CC.3. I learned of the CC only when I saw this office’s CC.4. I do not know what a CC is and I did not see one in this office. (Answer ‘N/A’ on CC2 and CC3)Clear selectionCC2 If aware of CC (answered 1-3 in CC1), would you say that the CC of this office was …?*1. Easy to see2. Somewhat easy to see3. Difficult to see4. Not visible at all5. N/AClear selectionCC3 If aware of CC (answered codes 1-3 in CC1), how much did the CC help you in your transaction?*1. Helped very much2. Somewhat helped3. Difficult to see4. N/AClear selectionINSTRUCTIONS:For SQD 0-8, please put a check mark (✔ ) on the column that best corresponds to your answer.SQD0. I am satisfied with the service that I availed.*Strongly DisagreeDisagreeNeither Agree nor DisagreeAgreeStrongly AgreeNot ApplicableClear selectionSQD1. I spent a reasonable amount of time for my transaction.*Strongly DisagreeDisagreeNeither Agree nor DisagreeAgreeStrongly AgreeNot ApplicableClear selectionSQD2. The office followed the transaction’s requirements and steps based on the information provided.*Strongly DisagreeDisagreeNeither Agree nor DisagreeAgreeStrongly AgreeNot ApplicableClear selectionSQD3. The steps (including payment) I needed to do for my transaction were easy and simple.*Strongly DisagreeDisagreeNeither Agree nor DisagreeAgreeStrongly AgreeNot ApplicableClear selectionSQD4. I easily found information about my transaction from the office’s website.*Strongly DisagreeDisagreeNeither Agree nor DisagreeAgreeStrongly AgreeNot ApplicableClear selectionSQD5. I paid a reasonable amount of fees for my transaction. (If service was free, mark the ‘N/A’ column)*Strongly DisagreeDisagreeNeither Agree nor DisagreeAgreeStrongly AgreeNot ApplicableClear selectionSQD6. I am confident my online transaction was secure.*Strongly DisagreeDisagreeNeither Agree nor DisagreeAgreeStrongly AgreeNot ApplicableClear selectionSQD7. The office's online support was available, and (if asked questions) online support was quick to respond.*Strongly DisagreeDisagreeNeither Agree nor DisagreeAgreeStrongly AgreeNot ApplicableClear selectionSQD8. I got what I needed from the government office, or (if denied) denial of request was sufficiently explained to me.*Strongly DisagreeDisagreeNeither Agree nor DisagreeAgreeStrongly AgreeNot ApplicableClear selectionSuggestions on how we can further improve our services (optional):Clear selectionRestart survey Facebook
