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  • Transparency
    • Procurement
    • Citizen’s Charter
    • Utility Rules and Regulations
    • Data Privacy Statement
  • Customer Service
    • Frontline Services
    • Online Application for New Service Connection
    • Application and Requirements
    • Fees and Charges
    • Water Rates
    • Water Bill
    • Your Water Bill Schedule
    • Senior Citizen
    • Anti-Red Tape Act Campaign
    • Feedback and Redress Mechanism
  • Human Resources
    • Employees Awards and Recognitions
    • Training and Development
  • Contact Us
    • Accessibility Statement
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Water Rates

  • Covid-19 Protocols
  • Water Conservation Tips
  • Monthly Production Report
  • Water Analysis
  • Water Quality Test
  • About Us
    • Mandate
    • Vision Mission
    • Service Pledge
    • BOD & Management
  • Help Us Serve Better
WATER RATES
 
Residential Water Rates Schedule
Commercial C Water Rates Schedule
Commercial B Water Rates Schedule
Commercial A Water Rates Schedule
Commercial-Industrial Water Rates Schedule
Bulk-Wholesale Water Rates Schedule
Client Satisfaction Measurement
This Client Satisfaction Measurement (CSM) tracks the customer experience of government offices. Your feedback on your recently concluded transaction will help this office provide a better service. Personal information shared will be kept confidential and you always have the option to not answer this form.

Email or phone number:*

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Client type:*

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Date:*

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Sex: *

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Male
Female
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Age:*

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Region of residence:*

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Service Availed:*

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Application and Installation of Service Connection (Walk-in)
Online Application and Installation of Service Connection
Office Collection
Online Collection
Reconnection
Disconnection
Request for Relocation (Complaints, etc.)
Request for Repair of Services
Request for Senior Citizen's Discount
Payroll
Leave Application
Document Request
Travel Authority
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INSTRUCTIONS: Check mark (✔ ) your answer to the Citizen’s Charter (CC) questions. The Citizen’s Charter is an official document that reflects the services of a government agency/office including its requirements, fees, and processing times among others.

CC1

Which of the following best describes your awareness of a CC?*

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CC2

If aware of CC (answered 1-3 in CC1), would you say that the CC of this office was …?*

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CC3

If aware of CC (answered codes 1-3 in CC1), how much did the CC help you in your transaction?*

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INSTRUCTIONS:

For SQD 0-8, please put a check mark (✔ ) on the column that best corresponds to your answer.

SQD0. I am satisfied with the service that I availed.*

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SQD1. I spent a reasonable amount of time for my transaction.*

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SQD2. The office followed the transaction’s requirements and steps based on the information provided.*

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SQD3. The steps (including payment) I needed to do for my transaction were easy and simple.*

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SQD4. I easily found information about my transaction from the office’s website.*

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SQD5. I paid a reasonable amount of fees for my transaction. (If service was free, mark the ‘N/A’ column)*

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SQD6. I am confident my online transaction was secure.*

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SQD7. The office's online support was available, and (if asked questions) online support was quick to respond.*

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SQD8. I got what I needed from the government office, or (if denied) denial of request was sufficiently explained to me.*

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Suggestions on how we can further improve our services (optional):

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